Frequently Asked Questions

Find answers to common questions

We ship to professionals in Healthcare, Veterinarian, Agricultural, Laboratory, and approved customers. We cannot sell Air-Tite Products to individuals for their personal medical use.

Don't see your question below? Please contact us using the links on this site, or by calling +1 (800) 231-7762.

Who is Air-Tite Products Co., Inc?

Air-Tite Products is a company of syringe and needle experts, specializing in hypodermics since 1926.  We focus on providing personalized service to our customers and distinguish ourselves with hard-to-find niche products.  Air-Tite Products is a direct importer of high-quality products from global leaders in more than 10 different countries, including Henke Sass Wolf (Germany), TSK Laboratory (Japan), Becton Dickinson (USA), Poulten and Graf (Germany), Exel International (USA), and Bemis Healthcare (USA). Whether you need an off-the-shelf solution from our hundreds of stocked products, or to leverage the capabilities of our manufacturing partners for a custom solution, Air-Tite can identify options that best meet your individual application’s requirements.  We supply hypodermics to diverse industries from human healthcare to pharmaceuticals, animal health, laboratory, industrial, and many others, while our Air-Tite Aesthetics brand concentrates on high-end specialty goods for the discerning aesthetic practitioner.

 

 

Can individuals buy from Air-Tite Products for their personal use?

No.  Air-Tite Products Co., Inc. is licensed by the Commonwealth of Virginia to sell to medical, veterinary/agricultural, and industrial/commercial professionals and other approved purchasers.  Hypodermic products for human use require proper licensure (DEA number, FEIN, State Corporation number or State Certificate of Use number).

Can Air-Tite ship to Canadian customers?

Air-Tite Products can ship veterinary and laboratory use only products to all Canadian customers. Most products from Henke Sass Wolf, TSK Laboratory, BD, and Exel International are registered with Health Canada for human use. In order to import human use products into Canada you must have obtained an Establishment Number from Health Canada. We cannot ship items intended for human use to Canadian customers unless they supply us with their Establishment Number. Shipments from Air-Tite to Canada do not include taxes and duties, we recommend working with a customs broker if you have questions regarding importation.

What are your terms and conditions?

Once you have established credit we will ship "open account", payment due 10 days after shipment. We also accept payment by Visa, MasterCard, American Express or Discover. Shipping is prepaid and added unless other arrangements have been made and confirmed. Please see our Return Policy for more information product returns.

What is Air-Tite's holiday schedule?

Air-Tite is closed on the following national holidays: New Year's Day,Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day

How does the Sharps Mail-Back system work?

View the process in our easy-to-follow video below: 

 

If the video does not work, please cut and paste https://www.youtube.com/watch?v=2-dzOhvIre8 into your browser window.

When will my order ship?

Internet orders received by 3:00 p.m. eastern time, Monday - Friday, are normally processed the same day.   Shipping of in-stock items will generally take place within one business day. Any items which are out of stock will be identified when your order is acknowledged and will be shipped as soon as they are available.

Our standard shipping is by UPS Ground, prepaid and added to your invoice.  We will gladly upgrade your shipment to an expedited UPS service at your request.  We can also ship your order by alternate carriers collect on your account.   We accept COD orders delivered by UPS only.  If selecting expedited shipping, please contact us at (800) 231-7762 to confirm items are in stock and able to ship same day.

Collection of Sales Tax

Why is Air-Tite collecting sales tax on my order?

In June 2018 the Supreme Court ruled in a case known as South Dakota v. Wayfair (yes, that’s Wayfair the on-line furniture retailer) that a business no longer has to have a “physical presence” (something like an office, warehouse, store, etc.) in order for a state to require the collection of sales tax. This case overturned a 25 year old court ruling in a case named Quill Corp v. North Dakota. So, now any State that has passed legislation which says that a business with an “economic presence” can require the collection of sales tax.

To see if your state requires sales tax, please open this file: Sales Tax Matrix

COVID-19 Updates

As a globally-sourced importer of hypodermic supplies, we are acutely aware of the impact that the spread of this virus is having on supply streams around the world.  Please see the attached document for our statement effective March 17, 2020. COVID-19 April 1 2020 Update

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