Internet orders received by 3:00 p.m. eastern time, Monday - Friday, are normally processed the same day. Shipping of in-stock items will generally take place within one business day. Any items which are out of stock will be identified when your order is acknowledged and will be shipped as soon as they are available.
Our standard shipping is by UPS Ground, prepaid and added to your invoice. We will gladly upgrade your shipment to an expedited UPS service at your request. We can also ship your order by alternate carriers collect on your account. We accept COD orders delivered by UPS only. If selecting expedited shipping, please contact us at (800) 231-7762 to confirm items are in stock and able to ship same day.
To ensure we are providing the highest level of service, please confirm Packing List matches the product you received upon receipt and let us know of any discrepancies as soon as possible so we can quickly investigate and make arrangements.
Air-Tite Products can ship veterinary and laboratory use only products to all Canadian customers. Most products from Henke Sass Wolf, TSK Laboratory, BD, and Exel International are registered with Health Canada for human use. In order to import human use products into Canada you must have obtained an Establishment Number from Health Canada. We cannot ship items intended for human use to Canadian customers unless they supply us with their Establishment Number.
Air-Tite Products Co., Inc. is licensed by the Commonwealth of Virginia to sell hypodermic products to medical, veterinary/agricultural, and industrial/commercial professionals and other approved purchasers of hypodermic products. We cannot sell to individuals for their personal medical use.
For newly established accounts, you must provide your DEA number, FEIN, State Corporation number or State Certificate of Use number in the account setup process. Your order will not be processed until a customer service representative has verified this information is in your account and will contact you if it is missing.